Sales Manager

Job Summary
Hand & Stone Massage and Facial Spa in Manalapan, NJ is looking for a dynamic, personable manager who can lead a team of sales associates and oversee day-to-day operations of a busy spa. This person will be a mentor and inspiration to our front desk staff by maintaining high performance standards, leading by example, providing superior customer service, and setting and reaching sales goals for the individuals and the team.
Hand & Stone is one of the fastest growing companies in the spa industry, with more than 350 units nationwide. We are leaders in offering our clients superior services at affordable prices and flexible, consumer-friendly membership plans.
Job Description
Our Sales Manager serves to support the Spa Owners in executing the day-to-day operations along with specific assigned responsibilities. The Sales Manager is a main customer service representative through both face-to-face and phone interaction with our clients.
Responsibilities and Duties
Meet team membership/gift card sales goals
Recruitment of Sales Associates
Communicate sales promotions and service options with clients
Social media responsibilities
Schedule/Confirm appointments and balance the daily appointment book
Greet and check-in/out clients before/after their appointment
Learn about our products and services for effective, clear communication
Execute the daily operational tasks, day-to-day goals and priorities assigned.
Uphold store cleanliness standards in the entire spa
Communicate the continually changing schedule and operational needs with coworkers
Computer data entry
Manage all scheduling for front desk staff
Oversee training of staff
Create and aid in implementation of sales goals for staff
Oversee implementation of corporate protocols
Qualifications and Skills
2 years in sales
Experience using Harms' Millennium Spa computer software
We offer a salary with competitive commissions and bonuses.
Goal-oriented, with ambition to obtain top-management level
Sales experience with proven results; membership sales is a plus
Capability to work flexible hours, specifically nights, weekends (Sundays or Saturday's) and holidays
Excellent verbal and written communication skills
A fast learner, with a positive attitude; remain calm in fast pace environment
Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
A strong team player with the ability to work independently under minimal supervision
Exceptional with organizing and prioritizing; attention to detail and multi-tasking
Critical thinking skills, including customer conflict resolution
Discussed in-person
Job Type: Full-time

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